Concierge

CONCIERGE SERVICES

Concierge Services

Concierge services are a key element in how New York Guests works with our partners. With a 35 years history of providing executive concierge services at corporations, associations and hotels, our management team are recognized experts in the field of client services. For each partner, we assess the unique traits that define a requirement and create a concierge strategy to match those needs.

Concierge services typically include a full array of programs offering guidance and assistance to the activities and programs that enhance a client’s experience. In certain circumstance that can include: theatre, concert and sports tickets, full tour and sightseeing options, transportation solutions, restaurant options and personal guidance. Unique in the industry New York Guest also offers its proprietary 'OnCall™ ' concierge service to cover the times when on site staff are away or during off hours.

New York Guest has provided concierge services at a wide mix of client partners – corporations, associations and hotels in every category (5 Star, Boutique, Branded, Independent). We have actively managed over 60 hotels and corporate concierge desk. We fully  understand the unique characteristics required to provide great service.

Corporate, Group and MICE marketing support

Every group, MICE, corporate or association event can require special assistance to make the visit relaxed and enjoyable. That is where New York Guest's Concierge Support Service (CSS) is a wonderful solution. CSS takes the problem away and works directly with the group to fill any of their needs.