DEDICATION
New York Guest is a hospitality-focused, guest and visitor services firm whose professional staff is dedicated to providing critical planning, guidance and direct assistance to all types of New York City visitors. Our clientele includes hotels, hotel management companies, Fortune 1,000 corporations as well as individual and executive travelers to Manhattan. New York Guest optimizes each of its business partnerships for the advantage of all its clientele. Hoteliers enjoy considerable advantages as they gain a valuable, innovative guest services and sales and marketing partner. Hotels often realize substantial incremental room revenue while enjoying the potential for significant reduction in hotel employee costs. Entertainment entities and local attractions become trusted partners for exclusive access to Broadway shows, sporting events, concerts, dining and special engagements in and around New York City. Transportation, Sightseeing companies and other guest service partners realize new, unique profit channels. With New York Guest as the single source of guest services, hoteliers and major corporations reap material, financial and operational benefits; while they enjoy the confidence of knowing that a time-consuming, challenging responsibility is handled professionally and expeditiously.

EXECUTION
Through its relationships with the city’s hotels and a myriad of service providers, the New York Guest advantage includes the management and successful execution of accommodation, dining, sightseeing, entertainment and transportation needs of corporations and businesses. In addition we actively engage in broad-based corporate activities that range from the boardroom to the client to the employee benefit program. The New York Guest network of suppliers and service providers has superb reputations and has been established through years of research and relationship-building. They are faithful partners that assist us with providing every element necessary for the business traveler. To ensure continuous, superior experiences for its clients, New York Guest partnerships are constantly evaluated to ensure the caliber of product and service are at the highest standard. Our corporate clients appreciate the relationships that we’ve cultivated over the years and know that their concerns—for executives, clients and customers—are ours.

FACILITATION
At New York Guest, the operating divisions function as separate business units yet they are constantly and fully integrated. Senior management coordinates the relationships and needs of all clients. They assign tasks to the divisions that are best suited to maximize service delivery and each is managed by an industry-recognized leader and client advocate who is an active participant in the New York travel community.

SATISFACTION
The New York Guest guiding philosophy is based upon: Excellent products, Superior service and a 100% Satisfaction guarantee. This process begins with advanced planning. From the direct management of guest service centers to designing and fulfilling exclusive and all-inclusive hotel packages, New York Guest has the ability to care for current guest requests as well as sell and market hotel-specific room packages. These efforts allow hotels to expand the amenities of its guest services and convert a cost center into a profit, performance center. In addition, the New York Guest service delivery team continually monitors each hotel’s operations to further enhance and upgrade the total guest experience. We provide seamless guest interaction and exclusive offers that allow our clients to build loyalty and increase revenue.