Frequently Asked Questions about New York Guest

Here is a list of questions we typically receive at New York Guest. If you have a question that isn't answered below, please just get in touch with our friendly staff.

About New York Guest:

Who is New York Guest?
Where is New York Guest located?
Why should I book my NYC travel with New York Guest?
How does New York Guest get such great deals?
Does New York Guest offer travel services to other cities outside of New York?
What's the best way to stay up to date on New York Guest special offers?

New York Hotels:

How much does a NYC hotel room cost?
In which NYC neighborhood should I stay?
When will I be charged for my reservation?
How do I change/cancel my hotel reservation?

Attractions and Things to Do:

Is NYC safe?
Which Broadway show should I see?
What are some good restaurants close to Times Square?
I'm traveling on a tight budget. How can I save money while still enjoying NYC?
Where can I find subway and city maps and guides?

Transportation:

Whats the best way to get from the airport to Manhattan?
How do I get around New York City?
How do cabs and taxis work in New York? How do I hail one?
How do I navigate the New York subway system?

Group Travel:

How many people need to travel with me to qualify as a group?
Why should I book my group with New York Guest?
What benefits are offered to Group Leaders?
Are the prices on newyorkguest.com valid for group travel?

Our Website:

Why do I have to call New York Guest to arrange for certain services?
The price that was on the website before was lower. Why is it more expensive now?
Is it cheaper to book online versus by phone?
Why should I book my travel on newyorkguest.com over other travel provider's websites?
How do I navigate the website?

Booking and Fees:

What fees and taxes can I expect to pay for my trip?
Why should I book a New York vacation package?
Is my reservation cancellable/refundable?
Can I pay with cash or a check?

ABOUT US

Who is New York Guest?

New York Guest is a travel planning service that specializes in using local expertise to make your New York vacation, business trip, or meeting a success. Were proud to be a family owned and managed company that strives to meet and exceed our clients expectations. We are the best, single source for all your travel needs, saving hours of research, effort and money for every client. New York Guest offers these services in a personalized and professional manner and we guarantee to not just meet your expectations, but to exceed them. New York Guest is divided into three primary areas of focus:

1) Individual Leisure & Business Travel Services:

New York Guest arranges everything NYC has to offer to individuals and groups: New York City Lodging, New York vacation packages, Broadway Packages, New York Yankees Packages, Manhattan dining suggestions, New York sightseeing, and NYC transportation. Everything is customized so that cost and inclusions are matched specifically to your needs.

New York Guest provides for every aspect of your itinerary including:

  • New York Hotel Deals
  • Airport and City Transportation
  • Broadway Packages and Entertainment Tickets
  • New York Sightseeing Tours
  • Dining Arrangements
  • New York Group Travel
  • ...And Much More!

Get started planning your trip to New York with New York Guest today. Choose between using our convenient Trip Planner or contact one of our friendly New York City experts.

2) New York Corporate Planning Services:

New York Guest, also serving as the city's premier New York DMC, is the preferred partner for individual business travel and entertainment as well as corporate events and meetings. We also offer on-site and and virtual concierge services and employee benefits plans. As a New York Meeting Planner, New York Guest also assists domestic and foreign businesses with all their local New York City planning needs including incentive trips, board meetings, conferences, trainings and conventions.

3) New York Hospitality and Hotel Services:

New York Guest provides New York Concierge Services for world class hotels and residential properties. We create sales opportunities for our partners that generate new revenue sources and add value and loyalty to existing services. Our professional and knowledgeable New York Concierges are available for off site and on site services and are trained to work seamlessly with the hotel staff.

Where is New York Guest located?

New York Guest is located in the heart of the New York City, Times Square. Being based in NYC gives us the advantage of knowing the best tips and tricks that can save you time, money, and worry. Because of our special location, we are able to offer our guests the best service imaginable since we see every New York hotel, go to all the Broadway shows, dine in restaurants all over the city and take the time to really experience everything that New York City has to offer-- we do this to insure our advice to our guests is always real, reliable and tailored to your preferences.

Why should I book my NYC travel with New York Guest?

New York Guest offers you the expertise that you simply cant find anywhere else. Our superior service means we can deliver the best NYC vacation, business trip, or meeting for YOU. Regardless of the nature of your request, our goal is to first meet and then exceed your expectations. We do that by extending ourselves in every possible way, anticipating needs and offering unbiased and honest recommendations. Hotels, corporations, executives, and individuals have learned what a pleasure it is to work with a company that is fair, honest and responsible. Check our client testimonials to see the variety of services in which we excel. Get started planning your New York Vacation Package with New York Guest today. Choose between using our convenient Trip Planner or contact one of our friendly New York City experts for advice and suggestions.

How does New York Guest get such great deals?

Being local has advantages! New York Guest has a personal relationship with every hotel we offer. We visit the hotels, see the rooms and even sometimes stay the night to make sure we get the full service experience! Because of our close relationship with area hotels, we are able to negotiate better prices and we pass along those savings to you. However, if you happen to find a price cheaper elsewhere, let us know and we will always do our best to match the rate. We specialize not only in New York Cheap Hotels but also New York Luxury Hotels- whatever your budget level, we can help you find the best New York City Lodging! Another thing to keep in mind is that you can often get a cheaper price by booking multiple items. In order to get the very best New York Travel Deals, booking New York vacation packages that include transportation, sightseeing, Broadway tickets, etc with your hotel is the best way to save. Contact us today to see the New York Travel Deals we can get for you!

Does New York Guest offer travel services to other cities outside of New York?

Absolutely! We have great hotel and package rates all over the US. We have especially good deals to offer in Boston, Washington D.C., Philadelphia, Miami, Orlando, Las Vegas, LA and more! Just contact our travel planners and they will let you know prices and availability for our non-New York hotel stays.

What's the best way to stay up to date on New York Guest special offers?

There are several ways to make sure you are always up-to-date on our latest deals, discounts and offers. Sign up on our website for NYC InSight, our monthly newsletter featuring special New York City events, travel deals and insider information.

New York Guest is also very active in social networking communities on Facebook and Twitter. Subscribe to our feeds today to get the most up-to-date information on New York City travel and New York Guest news. Also, we frequently have special promotions and package discount just for our fans and followers on these websites. Sign up today for access to these special deals!

NEW YORK HOTELS

How much does a NYC hotel room cost?

The price for New York City lodging varies by type of room, type of hotel, area, and time of the year. We can't give you a specific price without knowing these details, but we can promise you that well work hard to get you the best New York Hotel Packages available! We can create the perfect NYC Vacation for you based on your budget and needs. Maybe you need to celebrate a special occasion in one of the best New York Luxury Hotels? Or maybe you're here for business and need great New York Hotel Deals? We can even accommodate your search for the best bargain with our New York Cheap Hotels deals! New York Guest is also proud to offer New York Vacation Packages to give you the greatest value with less time and worry. You might also be able to get a deal for New York Group Travel! Contact New York Guest today for your New York hotel reservations!

In which NYC neighborhood should I stay?

There are many different neighborhoods in NYC and they all offer their own advantages. New York Guest is located close to many New York Times Square hotels, and everyone from first-timers to seasoned travelers can enjoy this exciting location. We can also recommend New York Hotel Deals in Greenwich Village, with great night life, or in the hustle and bustle of the Financial District. Vibrant Chelsea is a great place to stay, close to shopping, galleries, Madison Square Garden and the Empire State Building. If your looking to get the most out of your travel budget, stay in nearby Long Island City in Queens or in historic Brooklyn. You can find New York Luxury Hotels as well as New York Cheap Hotels in many different locations around the city. New York guest specializes in making your NYC Vacation memorable no matter where your New York hotel reservations are! Contact us today for our insider tips on New York City Lodging, and of course dont forget to see the other neighborhoods of NYC in one of our NYC tours!

When will I be charged for my reservation?

Your New York City hotel reservations are charged at the time of booking, and the full payment is due at that time. For more detailed information please see our Terms and Conditions page. New York Group Travel may carry different payment and cancellation policies, please inquire at the time of booking.

How do I change/cancel my hotel reservation?

Our Terms and Conditions page has the most helpful information on New York Guests change and cancellation policies. Different elements of your New York Guest reservation may carry different cancellation policies, so please check the right policy for your reservation. Be aware that Broadway, sports and entertainment tickets are never cancellable and the tickets are equivalent to cash. Its best to call New York Guest as soon as your travel plans change, because there may be a deadline to cancel.

ATTRACTIONS AND THINGS TO DO

Is NYC Safe?

Your safety is an important part of any NYC Vacation. The crime rate in NYC has consistently declined since the late 1980s, and we now have one of the safest large cities in the world. Our police force totals at least 37,000 uniformed officers, which is more than most other cities. In Times Square, for instance, there are large companies like NASDAQ and Good Morning America that anchor the area. You'll probably see lots of people taking a stroll around the city even late into the evening. New York Guest encourages you to check the city's homepage for tips on staying safe in the city. In general, our guests have found that common sense tactics you employ in any large city work for NYC: try not to stay out past 2 AM, stay in well-lit areas, don't get into an unmarked "gypsy" cab, use your hotel safe and be mindful of how you carry your wallet/purse in crowded areas.

Whats the weather like in NYC?

Since were located in the Northeast NYC weather varies by season. You can view the averages via The Weather Channel website, but in general the spring and fall months are the most temperate, enjoyable times to visit. Keep in mind, though, that during this time there will be more tourists in the city, which may affect the prices for hotels and activities. The great news about weather in NYC is that it may help you save money on your New York City Vacations. During the winter months when it is usually colder, you can get amazing New York Hotel Deals and save money on New York Sightseeing. New York Guest is your expert on the best times to travel, so call us today to find the right deal for you!

Which Broadway show should I see?

People from all over the world experience Broadway with New York Guest's New York Vacation Packages or as part of New York Travel Deals. There are countless options for your next Broadway show experience: are you in the mood for a comedy? A musical? A classic Broadway show? How about all three? New York Guest can recommend a show for every mood and for many price levels. Visit our Broadway Packages page for more info about shows, prices, and things to do after the show. Its best to book your Broadway show in advance to get the best seats for the best price. Call New York Guest today to plan your trip!

What are some good restaurants close to Times Square?

What we love about eating in New York is the sheer variety of options. Every culture and cuisine of the world is represented from tabuleh to tappas, great steakhouses to cozy Irish pubs, and high tea to BBQ joints. But such variety can be overwhelming to those who don't know the city as we do. We specialize in understanding the diverse needs of all our clients and making recommendations to suit each group or individual. Times Square is the heart of NYC, and New York Guest has plenty of recommendations for restaurants within walking distance of your hotel or Broadway show! New York Guest typically recommends restaurants based on your preferences, so feel free to call us today so we can help you find the perfect spot. We can also make your dinner reservation so you dont miss out on the best restaurants, and we can help plan your party of 6, 10, or more!

I'm traveling on a tight budget. How can I save money while still enjoying NYC?

New York Guest specializes in New York City Vacations that give you the most bang for your buck. The best way to save money is to book is via our New York Vacation Packages that offer you many different activities in one easy package. You can tailor your trip to your own interests, and booking with our local travel expert saves you time, money, and worry! By carefully selecting just the right New York hotel and then adding the best extras, we have created programs for every budget that are too good to pass up. These New York Travel Deals offer unprecedented values! In addition, New York Guest can help you with the best-kept secrets of budget travel. Did you know you can save money just by coming at a different time of the year, or staying in a hotel a few blocks away from Midtown? We might save you hundreds of dollars just on our expert advice! When you want the very best New York Travel deals, with the largest selection of hotels and options, start your planning with New York Guest.

Where can I find subway and city maps and guides?

Maps and guides can be a huge help in navigating NYC, but New York Guest goes above and beyond to help you plan your trip. Our New York Concierge Services can offer you subway maps and guides that highlight the newest that NYC has to offer. With a single point of contact we will be able to help you with New York City Lodging, Broadway packages, NYC tours, transportation & Limousine New York, dining suggestions and more. No need to search anywhere elseleave it to the professionals! They can be at your side throughout the visit and act as your assistant or discreetly manage everything from afar, the choice is yours. If youre looking for New York Sightseeing or NYC Tours, New York Guest is your best resource for both information and ticket booking. Our local experts can help you find the best New York Travel Deals as well as the activities that satisfy YOUR needs and wants. Why depend on a map when we can offer you personal assistance? Call New York Guest today and let us be your guide!

TRANSPORTATION

Whats the best way to get from the airport to Manhattan?

There are many options for transportation from nearby airports into NYC, with a variety of prices. The airport you're coming into might affect which option is the best for you. Below are some short descriptions of ways you can travel between the airport and your destination:

Limousine New York offers luxury transportation to and from any major airport in NYC. If you don't want to wait in line for a taxi and you don't want to carry all of your luggage to the nearest train, Limousine New York can be the perfect option for you. We can arrange many types of vehicles including sedans, vans, and shuttle services. Limousine New York can also make accommodations for a special event like a birthday or anniversary, and well also drive you around the city! Contact New York Guest today for more details and to make a reservation.

Shared Shuttle service is another way to get from the airport to Manhattan (and vice versa). This is an affordable option that many people prefer. Though you will share the service with other patrons, it's a great way to get to your hotel doorstep without any guesswork. New York shared shuttle services are available for JFK, LaGuardia and Newark airports.

Taxis can be booked at the airport with no prior reservation. The trip typically takes about 30 minutes during off-peak hours and 1-2 hours during rush hour. During rush hour you can expect a waiting line for taxis heading into Manhattan, which can take as long as 2 hours or more. Because your vacation time is so valuable, New York Guest recommends Limousine New York as a quicker, more comfortable option for your travel needs.

Train and subway lines are a budget option for traveling to and from your hotel. Each airport has a different train or subway line to take to Manhattan, but all of them involve traveling up and down stairs, which you might reconsider if you have a lot of luggage or people in your group. If you are interested in taking public transportation, contact our office for advice and suggestions.

If you still don't know which option is best for you, simply contact New York Guest and well recommend a convenient and budget-friendly option!

How do I get around New York City?

Going from place to place is one of the most important factors of your NYC vacation. The three most popular options are Limousine New York, taxi, and subway.

Limousine New York offers various options for your transportation needs. Some of the more popular uses for Limousine New York include:

  • A sedan in from the airport to the city to kick off your New York City event planning
  • Surprising your family with a limousine ride as part of their Broadway packages
  • A private sedan sightseeing with New York Vacation packages
  • Booking an airport shuttle to and from the business meeting
  • Celebrating New Years Eve New York in a very special way
  • Taking New York City vacations with a private sedan for day trips outside the city
  • Making a limousine a part of your New York luxury hotels package
  • Using Limousine New York to help you with all your shopping on our New York Christmas travel options
  • Celebrating special events like a Birthday, Anniversary, Proposal, Promotion, or graduation with a limo

There are a thousand uses for Limousine New York services, and they only costs $15-20 more for a sedan instead of a taxi cab; and the sedan will always be on time and clean, while the cab may never come until it is too late for your next activity. Contact us today for more details and to make a reservation!

NYC Subways are another option for getting to your destination. Subway lines run throughout NYC and currently cost $2.25 per person per one-way trip. Maps are available at many local stations, along with instructions on using the Metrocard ticketing system.

How do cabs and taxis work in New York? How do I hail one?

There are thousands of taxis in NYC at any given time. It is important to make sure that the taxi you use is officially sanctioned by the city transportation authority-look for the medallion stamped on every cabs hood. The fare for the taxi should be printed on the passenger door. To hail a taxi just raise your hand and wave gently to indicate that you would like the taxi to stop. The numbers on top of the cab should be lit to indicate the taxi is unoccupied, while the off duty sign should be unlit. It is customary to tip the driver for great service, usually 10-20% of the fare. All cabs should have a working credit card system, and you can also pay by cash.

A better alternative to taxis is Limousine New York services.

How do I navigate the New York City subway system?

The NYC subway is the largest public transit system in the entire world, so its understandable if youre a bit confused! These tips should get you started:

  1. The current fare for NYC metro is $2.25 per passenger per trip. One fare is good for any distance on any line, as long as you do not leave out of any station. As of right now you can transfer to an NYC bus within one hour of swiping into the subway system.
  2. Using the subway system requires a metrocard, which you can purpose at many subway entrances. The street-level entrances may say entrance only, in which case there is no machine or attendant to buy metrocards from. The machines and attendants accept cash and credit cards, but the maximum change given is typically $6.
  3. If you are traveling many times within the same period, you may consider an unlimited Metrocard. With an unlimited you can use the subway as many times as you wish, but after swiping into a station there is a 15 minute waiting time until you can swipe again.
  4. Subway lines are referred to by number or letter, not by color. So if you're looking to go to Grand Central Station you might take the number 6 train, not the green line.
  5. Each subway stop is either express or local. An express train will make only certain stops on a particular subway line, while a local will stop at every station. So when you're planning your excursion make sure that the subway you take will stop at your destination.
  6. Schedules often change over the weekends or late at night, so watch out for signs posted that will indicate any changes.
  7. Maps are usually available at any station.

An easier alternative to navigating the NYC subway system is to use Limousine New York services. There are a thousand uses for Limousine New York services, and they only costs $15-20 more for a sedan instead of a taxi cab; and the sedan will always be on time and clean, while the wait for a subway may be too long for your next activity. Contact us today for more details and to make a reservation!

GROUP TRAVEL

How many people need to travel together to qualify as a group?

New York Group travel comes in many different sizes. At New York Guest, we have managed New York group events for as few as 10, often for 50-100, several times a year for hundreds and occasionally for more then a thousand. No matter what the size, we offer the same level of professional attention to every client. There are no group travel events that are too small and there are none that are too large we have the talent and resources to outperform everyone.

Why should I book my group with New York Guest?

Coordinating a group event can be a challenge anywhere. When the trip involves New York Group Travel, it is a task best left to a local expert. New York Guest, located in the heart of Manhattan, is the perfect choice, a true trip advisor for group travel events and New York City vacations. New York City is the perfect group destination, with something for everyone it's the ideal location for family reunions, weddings, school trip, bachelor/bachelorette parties, business events, sports teams, orchestras/bands and church groups.

Group travel may involve selecting the right New York City lodging or set of hotels, choosing a meeting and event site (at or away from the base hotel), arranging group or individual transportation, planning dinners and restaurant arrangements, selecting the entertainment and managing the entire activity. Depending on the group, New York Group Travel may include some or all of these steps. That's where New York Guest's New York Group Travel department can save you an enormous amount of time, research and cost. We already know the best solutions; and with any new questions or requirements we can tap the right resources among our New York Meeting Planner team. Our discriminating staff have toured all the hotels, eaten at the restaurants and participated in all the amazing activities New York has to offer. We are truly your local expert.

What benefits are offered to Group Leaders?

New York Guest understands the time and commitment it takes for a group leader to manage all the travel plans for his/her New York Group Travel. In recognition of those efforts, we want to make it as affordable as possible for Group Leaders to travel with New York Guest. Not only will we make the planning process easier for the Group Leader, we also make it affordable for all travelers. Group Leaders can earn benefits including free New York sightseeing, Broadway packages, New York hotel deals, NYC tours and more depending on the size of their group and dates of travel. Contact our groups department today for more details on Group Leader Discounts! groups@newyorkguest.com

Are the prices on newyorkguest.com valid for group travel?

If you're ready to book your New York group travel it is always best to first contact our groups department before booking online. We may be able to negotiate special rates on your behalf depending on the size of the group and the dates of travel. We can also offer New York group travel discounts depending on these variables which would not necessarily show on our online booking engine. The best bet is to give our friendly experts a call or email groups@newyorkguest.com so we can make sure you are getting the best groups deal possible!

THE NEWYORKGUEST.COM WEBSITE

Why do I have to call New York Guest to arrange certain services?

Though almost all our New York Travel Deals are available for booking online, on occasion we ask you to call New York Guest to arrange for specialty services, tickets or requests. We have a team of people here ready to assist you-- and one of the best things about New York Guest is you won't get trapped in some lengthy automated phone system telling you to push a bunch of numbers and then putting you forever on hold. As long as you are calling within our office hours, someone will always be available for you within moments of the phone's first ring. We're real New Yorkers in the heart of the city waiting to assist you!

The price that was on the website before was lower. Why is it more expensive now?

All of our New York Vacation Packages are constantly updated for availability and price, so it may be that an item available before is no longer valid. Unless the reservation is fully paid and a final confirmation notice is sent, New York Guest can't guarantee that the price will remain the same. The best way to secure the price for a reservation is to book as soon as possible.

Is it cheaper to book online versus by phone?

In most cases, the inventory offered online online and by phone is the same, so it is not cheaper to book using a certain method. However, if you are staying in New York for an extended period of time (7 or more days), or if you are traveling with a group, we recommend that you talk to us to see if we can get you any additional discounts. Unlike many other travel companies, we do not charge a fee for booking over the phone with one of our friendly advisors.

Why should I book my travel on newyorkguest.com over other travel provider's websites?

New York Guest creates exclusive New York Travel Deals and New York Vacation Packages not available on other websites, so our website may be the only option for certain reservations. New York Guest promises to try to find the best hotel and tour deals available, and we offer one of a kind local expertise to make your NYC vacation a success. In addition, we can make reservations in not just one hotel but many throughout the city, and we can also arrange NYC Tours and New York Sightseeing in one place. We encourage you to view our New York Hotel Deals, New York Hotel Packages, and New York Luxury Hotels to see the New York Guest advantage in action!

How do I navigate the newyorkguest.com website?

You can find information about all of New York Guest's services on our website, along with updates on our travel promotions and deals. You can view our sitemap, and contact us directly with any questions or concerns. New York Guest also has Facebook and Twitter pages with daily updates. In addition, you can sign up for our monthly newsletter that contains the latest New York Travel Deals and travel tips.

BOOKING AND FEES

What fees and taxes can I expect to pay for my trip?

The fees and taxes you pay depend on the type of reservation you make. In general our New York Vacation Packages combine different services, each of which might have different fees or taxes. When you book your NYC Vacation with New York Guest you'll be able to view the fees and taxes paid.

Why should I book a New York vacation package?

New York Guest specializes in New York Vacation Packages that take the mystery out of booking travel. We have all the bases covered for you: New York City Lodging, NYC tours, Broadway Packages, New York Yankees Packages and even restaurant reservations if you like. Visitors save time, money and effort and they get great choices when they choose one of our New York Guest Vacation Packages. We can customize your travel package according to interest and budget, making sure that your NYC Vacation includes the best that NYC has to offer. Booking these wonderful New York vacation deals is easy, and if you have any questions about any of our high quality services, then don't hesitate to contact New York Guest directly by phone or email.

Is my reservation cancellable/refundable?

Please refer to our Terms and Conditions for detailed information on our cancellation policies. In general its best to contact us as soon as your travel plans change so that we can do our best to adjust your reservation.

Can I pay with cash or a check?

New York Guest accepts all major credit cards via our online booking system or phone. For information on how to pay with cash or check, please contact us directly.