New York Guest provides and manages revenue enhancement and guest service programs
for hotel and hospitality clients. These programs include:
- Creating and fulfilling guest packages
- Providing services to groups
- Managing on site and virtual concierge/guest service desks
- Establishing unique partner programs
We create customized sales opportunities for our hotel partners that simultaneously
ensure unparalleled, exceptional service to each guest.
Room Promotion and Sales
With a major focus on marketing and sales, New York Guest assists our hotel and hospitality
clients in their primary focus: selling hotel rooms.
Through a combination of promotions,
partnerships and development, New York Guest plays an important role in increasing occupancy and RevPar models.
Our mission is to introduce new ideas for growth and develop these plans into actual room sales.
Our team is diverse and headed by an executive with a broad exposure to
the domestic and international markets at 4- and 5-star independent and branded properties.
Hotel Package Design and Fulfillment
A growing trend in the hotel industry is the popularity of hotel packages. Packages benefit the
hotel in a variety of ways, including the increased marketing and PR potential of an attention grabbing package
and a means of targeting travelers to book on low occupancy dates. Working with hotel management, we design,
price and sell customized hotel guest packages. These packages are customized for the hotel audience
and contain attractive elements such as:
- Entertainment and theatre tickets
- Dining arrangements
- Spa treatments
- Sightseeing tours
- Special gifts or gift cards
- Personal concierge services
- Activities not available to the general market
- Holiday specific events
Once designed, New York Guest provides complete response and fulfillment.
New York Guest can cross-promote the package via our
internal marketing department to ensure maximum exposure of the package to the targeted audience.
Properly positioned, our Hotel Package program can become an important contributor to occupancy rates.
Hotel Concierge and Guest Service Desks
Every hotel needs an expert who can address guests' questions regarding the local area. Rather than
manage an internally operated guest services desk, which is both costly and time consuming, many world-class hotels
employ New York Guest to provide these services. In selecting New York Guest, our hotel clients gain the advantage
of an experienced team of experts without the burden of recruiting, oversight, training,
cost and management. Our dedicated team of concierges are individually selected to reflect the unique needs of each
hotel client. Acting as a seamless part of the hotel, New York Guest personnel deliver focused and attentive service,
ensuring complete satisfaction for the guest.
Concierge24
Responding to our busy hotel and corporate clients, we are proud to offer a new service:
New York Guest Concierge24
SM.
Authorized guests and clients can access New York Guest from anywhere in the
world, at any time of the day or night, to secure services. An exceptional marketing advantage,
New York Guest Concierge24
SM
can help make a casual guest into a lifelong customer.
New York Guest Concierge24
SM service can also be placed on site
in 2 hours or less. Corporations use us to support important client meetings,
assist at annual functions and to facilitate programs. Hotels use us as both temporary
and permanent solutions to their staffing issues, call outs, extended absences and talent requirements.